Refund and Returns Policy

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Thank you for shopping with globuy. We value our customers and aim to provide a smooth shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or incorrect

  • The product received is different from what was ordered

  • The issue is reported within 48 hours of receiving the product

To be eligible for a return:

  • The product must be unused

  • It must be in the original packaging

  • All tags, labels, and accessories must be intact

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to customer misuse

  • Products without original packaging

  • Items returned after the allowed return period

  • Clearance or discounted items (unless defective)

3. Return Process

To initiate a return, please contact us with:

  • Order number

  • Clear photos or videos of the product

  • Reason for return

📧 Email: globuybd2025@gmail.com
📞 Phone: 01848176666

Once your request is approved, we will guide you through the return process.

4. Refund Policy

  • Refunds are applicable only after we receive and inspect the returned product

  • Approved refunds will be processed within 7–10 working days

  • Refunds will be issued via the original payment method or as store credit, depending on the case

⚠️ Delivery charges are non-refundable, unless the return is due to our mistake.

5. Replacement Policy

  • Replacements are subject to product availability

  • If a replacement is not available, a refund or store credit will be provided

6. Return Shipping Cost

  • If the return is due to a defective or incorrect product, globuy will bear the return shipping cost

  • For all other reasons, return shipping costs must be covered by the customer

7. Order Cancellation

  • Orders can be canceled before shipment

  • Once shipped, cancellation is no longer possible

8. Contact Information

If you have any questions regarding this policy, please contact us:

Business Name: globuy
Owner: Md. Tanvir Ahmed
Phone: 01848176666
Email: globuybd2025@gmail.com
Address:
House-46, Road 9/b,
Sector 5, Uttara,
Dhaka 1230, Bangladesh

Website: https://globuy.com.bd